Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or drinks cannot be returned.
Additional non-returnable items:
- Some health and personal care items, such as insect repellent.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where none or only partial refunds are granted:
- Book with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after collection.
Click & Collect Refunds and Returns Procedure
If you want to return an item, take it to Reception.
We will inspect and review your returned item.
We will notify you of the approval or rejection of your refund as soon as possible.
If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, without undue delay.
See Terms and Conditions here.
For European Refund and Returns information see here.